Your website’s service department

Every website gets a black box.

Australian managed hosting, developers built in. Monitored 24/7. Updates, expiries, fixes: all in a logbook you own.

Your site, off your mind.

Plans from $99/month Something wrong right now? Call us

The gap

Your host looks after the server. Your developer built the site. We look after the bit in between.

Host

Responsible for the box. Not the website.

The gap

Everything in between. Updates, patches, the lapsed licence, the SSL nobody renewed.

Developer

Built it. Contactable for roughly two years after launch.

That’s how hosting is sold. Both parties are doing their job, and it still leaves a gap.

You didn't choose the host. You didn't build the site. It landed on your desk anyway.

That’s what a service department is for.

How it works

Start with a free health check. Hand over as much as you like.

01

Check it. See what’s out of date, exposed or about to expire, like your SSL. Free, under a minute, in plain English.

Free

02

Watch it. Every site gets its logbook. Scanned daily for vulnerabilities. Uptime checked every minute. Expiries and lookalike domains watched. Every change dated and in order.

Monitor

03

Maintain it. The changes you’ve been waiting on, done. Without chasing anyone. Our developers handle updates, patches, new features and content uploads. Defacement watch. Wherever it’s hosted.

Maintenance

04

Host it. Or hand us the lot. Australian hosting, server patching, backups. One number.

Full service

Compare plans

The logbook

It’s all taken care of. And it’s all written down.

Your black box is a logbook. One per site. Every change, finding, renewal and outage, dated and in order. Marketing sees what changed. IT gets the audit trail.

Logbook · demo.com.au OverviewSecurityService history

16Managed by BLACKBX

0Need your action

UpUptime

A · 90Grade

Security findings · scanned daily

CriticalCVE-2026-49261MariaDB10.11.14Managed by BLACKBX

HighCVE-2026-53215Ubuntu Linux kernel24.04Managed by BLACKBX

MediumCVE-2026-54717silverstripe/cms5.4 → 6.2.1Managed by BLACKBX

Service history

29 SepSecurity · PostgreSQL CVE resolved · updated on server

27 SepChange · contact form routed to new CRM

24 SepNotice · lookalike domain found · can receive email

20 SepRenewal · SSL certificate renewed

Sample, redacted. On Monitor, findings show under “Need your action”. On Maintenance, we fix the site’s software and your host handles the server. On Full service, we handle both.

Every logbook includes

Nightly health check
Vulnerabilities scanned daily
Uptime monitoring and alerts
Expiry tracking: SSL, domain and software end-of-life dates
Lookalike domain watch
Admin access and MFA audit
Service history, live and staging
Support tickets

Maintenance plan adds

We patch your site’s software: CMS, plugins, code
Defacement watch
Developers for new features and content

Full service plan adds

We patch the server too
Australian hosting
Backups
Migration included

Every logbook connection is built for your environment: WordPress, Drupal, Magento, Silverstripe or custom. Ask us about yours

When someone asks what happened, you’ll have the answer.

Next time the cyber-insurance questionnaire asks about patching, you’ll have the record.

When something’s found

Find out before your customers do.

60_SEC Uptime check Every minute, from outside your network, day and night. All paid plans

24_HRS Vulnerability scan Every site scanned daily for known vulnerabilities and out-of-date software. All paid plans

06_HRS Backup interval Every six hours for the latest day, then kept on a longer schedule further back. Full service plan

The message you get when a vulnerability is published

demo.com.au · silverstripe/cms 5.4 has a published vulnerability (CVE-2026-54717), rated medium. Fixed in 6.2.1. Entry #0213.

Example. Every site is scanned for known vulnerabilities daily.

Check your site free

Hosting · Full service plan

If it’s on our platform, it’s our problem.

Australian data centres. Server patching. Backups, every run recorded. One number. Nobody should have to work out whose fault it is at seven on a Friday.

The message you get at 7:04pm on a Friday

demo.com.au down since 19:04. It’s on our side — database host. J.M. is on it. Next update by 19:30 or when it’s back, whichever is first. Entry #0212.

Example. A real notice names the engineer who is on it.

99.9% uptime is eight hours and forty-six minutes a year. Nobody tells you which eight hours.

Migration included. We move it for you, with fifteen years of migrations behind us. Staged, tested, cut over, logged. If we break it moving it, we fix it, and that goes in the logbook too.

Get a fixed monthly quote

Google Cloud, AWS or our Australian VPS servers: how our managed hosting works.

Pricing

Three ways we look after your website.

Monthly, no minimum term. Maintenance works wherever your site is hosted now.

Monitor

You fix it. We watch it.

$99/month + GST

30-day free trial for Australian businesses, on application. Your host, your developer.

Everything in the free health check, plus

Nightly checks
Uptime monitoring
Vulnerability scanning
Service history

Apply for a 30-day trial

Maintenance

We look after the site. Your host runs the server.

From$840/month + GST

Developer hours each month, sized to what you need. Your host, our developers.

Everything in Monitor, plus

Developers on staff
Updates & patches
Features & content

See what’s included

Serviced by the people who build high-traffic websites.

BLACKBX is the website service department from UnDigital (opens in a new tab) — same company, same engineers, fifteen years building websites for organisations like these.

You’ll always deal with a person, never an unnamed inbox.

Call +61 2 9043 1246

Free health check

When did anyone last check your website?

We’ll check it now. Free, in under a minute.

We look for what goes wrong while nobody’s watching: out-of-date software, plugins with known security holes, email that can be faked, certificates about to lapse. You get a graded report in plain English, ready to forward.

Already know it needs work? Tell us what’s wrong

What happens next

01You get your reportGraded, in plain English, in under a minute

02Your report stays openYour private link works for 30 days

03You choose a planMonitor, Maintenance or Full service

04Or you don’tNo obligation. The report is yours either way.