Magento developers · Support and maintenance · Australia
Is your Magento store patched yet?
Magento security patches keep coming, and a busy build team gets to them when it can. We’re the opposite: Magento developers who only look after existing stores. Patches, updates and the changes on your list, done and recorded in a logbook you own.
From $840 a month. No minimum term.
Sample, redacted. Every update, fix and change, dated and in order. Yours to read any time.
The problem
Every patch is a race.
The patch
A Magento security patch is published. Once it’s public, so is the hole it fixes.
The gap
Your developer is busy on a build. The patch waits its turn, like every other small job.
Meanwhile
Your store keeps taking orders with a known hole open.
Patches don’t wait for a quiet week.
With us, patches are part of the monthly work, not a separate quote.
What’s included
Magento support and maintenance, every month.
Your host keeps running the server. We look after everything on top of it.
Our developers do the work
- Magento core and extension updates
- Security patches when a vulnerability is published
- Fixes when something breaks
- New features and landing pages
- Content uploads
- Works wherever your site is hosted now
We watch it
- Known vulnerabilities (CVEs) in Magento and its extensions, scanned daily
- Uptime checked every minute
- Defacement watch
- SSL, domain and end-of-life dates
- Admin access and MFA audit
You get the record
- A logbook for your site, live and staging
- Every change, fix and finding, dated
- Support tickets
The message you get when a Magento security patch is published
demo.com.au · A security patch has been published for Magento, rated high. We’ve applied it. Nothing for you to do. Entry #0214.
Example. Every site is scanned for known vulnerabilities daily.
How it works
From first call to first update.
Pricing
One monthly price. No surprises at renewal.
For Magento stores
Maintenance
We look after the site. Your host runs the server.
From$840/month + GST
Developer hours each month, sized to what you need. Monthly, no minimum term.
Get your monthly price (opens in a new tab)Already have a developer?
Monitor, $99/month + GST. We watch the site and tell your developer what needs doing.
About MonitorWant us to host it too?
Full service, quoted. Australian hosting, server patching and backups, with migration included. One party responsible for all of it.
About Magento hostingBig site, big roadmap?
We’ll put a team on it. Developers sized to your roadmap, on a fixed monthly price.
Talk to us about a team (opens in a new tab)The price you start on is the price you renew on.
Compared
Three ways to look after a Magento store.
| A freelancer | An agency retainer | BLACKBX Maintenance | |
|---|---|---|---|
| Updates and patches | When they get to it | Usually included | Included, every month |
| Daily vulnerability scanning | Rarely | Sometimes | Included |
| New features and content | Quoted each time | Within the retainer | Included |
| Capacity | One person | Whoever’s free | A team that scales with your roadmap |
| When they’re on leave | You wait | Someone else, usually | A team, one number |
| A record of every change | Their inbox | A monthly report | A logbook you own |
| Minimum term | None | Often a fixed term | None |
Who we are
Fifteen years of building websites. Now we look after them.
BLACKBX is the website service department from UnDigital (opens in a new tab): same company, same developers. Some clients send us one change a month. Others have a full team on their site every month. Our team works out of Sydney, the Sunshine Coast and Ho Chi Minh City, so there’s always someone on it.
Websites we’ve built and looked after across the UnDigital (opens in a new tab) group.
You’ll always deal with a person, never an unnamed inbox.
Questions
Before you ask.
How much does Magento maintenance cost in Australia?
With us, Maintenance starts at $840 a month + GST. For that, our developers do the updates, the security patches, the fixes and the changes on your list. If you already have a developer, Monitor is $99 a month + GST: we watch the store and tell your developer what needs doing. If you want us to host it too, Full service is quoted. Every plan is monthly with no minimum term.
What’s included in Magento maintenance?
With BLACKBX, our developers handle Magento core and extension updates. They also patch security vulnerabilities as soon as they’re published, fix things when they break, and build new features, landing pages and content. We check your Magento packages daily against published security advisories and check uptime every minute. We also watch your SSL certificate, domain and software end-of-life dates. Every change goes into a logbook you own.
Do you build new Magento stores?
We look after stores that are already built. New builds and rebuilds are done by UnDigital (opens in a new tab), the build team behind BLACKBX, and launch straight into BLACKBX.
Can we keep our current developer or agency?
Yes. Our developers do the maintenance and yours can keep access. The access is granted and logged, and the logbook records our work.
Do we have to move our hosting?
No. Maintenance works wherever your Magento store is hosted now. Your host keeps running the server. If you’d rather hand us that too, see Magento hosting.
Will updates break our checkout?
Updates are where Magento stores usually break, often because two extensions disagree, and the checkout is usually where it shows. That’s why a developer runs them rather than leaving them to chance. Each one is written in your logbook, so you always know what changed and when.
Our Magento version is out of date. Can you still help?
Yes. The free health check shows which version you’re on and its end-of-life date. On the first call, a developer will tell you what’s at risk and what bringing it up to date would take.
What does “from $840 a month” depend on?
How much you want done each month: keeping the site updated and patched, plus anything else, from new features to content uploads. We’ll give you a fixed monthly price after the first call.
Is there a minimum term?
No. Monthly, no minimum term. The price you start on is the price you renew on.
Talk to us
Tell us about your Magento store.
A developer will get back to you, not a salesperson.
Tell us what’s on your list, what’s been bothering you, or just that nobody’s looking after it. We’ll reply with a time to talk.
What happens next