Managed Magento hosting and maintenance · Australia
When the store goes down, who’s on it?
When a store goes down, the host blames the code, the developer blames the server, and every minute costs orders. We’re Australian hosting with Magento developers built in: we run the server, look after the store and record every change in a logbook you own. One number to call.
One fixed monthly price. Migration included.
Sample, redacted. The server and the site in one record, dated and in order. Yours to read any time.
The problem
Every outage costs orders.
Your host
The server’s fine. It must be the store. Ask your developer.
The gap
Your checkout is down, and you’re the one passing messages between them.
Your developer
The store’s fine. It must be the server. Ask your host.
Nobody should have to work out whose fault it is at seven on a Friday.
With us, the server and the store are one job. Ours.
What’s included
Magento hosting and maintenance, from one team.
The server, the site and the record of both. One party responsible for all of it.
We run the server
- Australian data centres
- Server patching
- Every server package checked daily against published security advisories
- Backups, every run recorded
- Uptime checked every minute
- Migration included
Our developers look after the site
- Magento core and extension updates
- Security patches when a vulnerability is published
- Fixes when something breaks
- New features and landing pages
- Content uploads
We watch it and write it down
- Known vulnerabilities (CVEs) in Magento and its extensions, scanned daily
- SSL, domain and end-of-life dates
- Admin access and MFA audit
- A logbook for your site, live and staging
- Support tickets
The message you get at 7:04pm on a Friday
demo.com.au down since 19:04. It’s on our side — database host. J.M. is on it. Next update by 19:30 or when it’s back, whichever is first. Entry #0212.
Example. A real notice names the engineer who is on it.
99.9% uptime is eight hours and forty-six minutes a year. Nobody tells you which eight hours.
How it works
From first call to cut-over.
Pricing
One monthly price. No surprises at renewal.
Most popular
Full service
We’re responsible for all of it.
Quoted
A fixed monthly price, sized to your site. Our host, our developers. Monthly, no minimum term.
Get your monthly price (opens in a new tab)Happy with your host?
Maintenance, from $840/month + GST. Our developers look after the site and your host keeps the server.
About Magento maintenanceAlready have a developer?
Monitor, $99/month + GST. We watch the site and tell your developer what needs doing.
About MonitorBig site, big roadmap?
We’ll put a team on it. Developers sized to your roadmap, on a fixed monthly price.
Talk to us about a team (opens in a new tab)The price you start on is the price you renew on.
Compared
Three ways to host a Magento store.
| Shared hosting | A specialist Magento host | BLACKBX Full service | |
|---|---|---|---|
| Server and patching | Theirs | Theirs | Ours |
| Magento and extension updates | You | Usually you or your developer | A developer runs them |
| Fixes in the site | You or your developer | Usually not included | Included |
| New features and content | Not included | Not included | Included |
| When it goes down | A ticket queue | Support chat | One number, a named engineer |
| A record of every change | None | Rarely | A logbook you own |
| Migration | Often extra | Often extra | Done for you, included |
Hosted on Google Cloud, AWS or our Australian VPS servers. How our managed hosting works
Who we are
Fifteen years of building websites. Now we look after them.
BLACKBX is the website service department from UnDigital (opens in a new tab): same company, same developers. Some clients send us one change a month. Others have a full team on their site every month. Our team works out of Sydney, the Sunshine Coast and Ho Chi Minh City, so there’s always someone on it.
Websites we’ve built and looked after across the UnDigital (opens in a new tab) group.
You’ll always deal with a person, never an unnamed inbox.
Questions
Before you ask.
How much does managed Magento hosting cost in Australia?
With us, Full service is a fixed monthly price, quoted for your site after a 20-minute call. It covers the hosting, the server and our developers looking after the site. If you’re happy with your host, Maintenance starts at $840 a month + GST. Every plan is monthly with no minimum term.
What’s included in Magento hosting and maintenance?
With BLACKBX, we host your store in Australian data centres, patch the server and run backups, with every run recorded. Our developers handle Magento core and extension updates, patch security vulnerabilities, fix things when they break, and build new features, landing pages and content. Every change goes into a logbook you own.
Is the migration really included?
Yes. We move your site for you, with fifteen years of migrations behind us. Staged, tested, cut over, logged. If we break it moving it, we fix it, and that goes in the logbook too.
Where are your servers?
Your Magento store is hosted in Australian data centres, close to your Australian visitors, and we patch the servers ourselves.
Why does Magento need more than ordinary hosting?
Magento (also sold as Adobe Commerce) leans on caching, a search engine and cron jobs that keep indexes, prices and emails up to date. When any of those stop, the store slows down or quietly goes wrong. That’s why Full service is quoted for your store, and why the server and the store are looked after by the same team.
What happens when the site goes down?
You have one number to call, and you don’t have to work out whose fault it is. We tell you what’s wrong, who’s on it and when the next update is, and it all goes in the logbook.
Can we keep our current developer or agency?
Yes. Our developers do the maintenance and yours can keep access. The access is granted and logged, and the logbook records our work.
Do you build new Magento stores?
We look after stores that are already built. New builds and rebuilds are done by UnDigital (opens in a new tab), the build team behind BLACKBX, and launch straight into BLACKBX.
Is there a minimum term?
No. Monthly, no minimum term. The price you start on is the price you renew on.
Talk to us
Tell us about your Magento store.
A developer will get back to you, not a salesperson.
Tell us where it’s hosted now, what’s been going wrong, or just that you’re tired of being the go-between. We’ll reply with a time to talk.
What happens next